Shipping policy
Shipping Policy for DTF Now
Order Processing Times
Orders placed before 1 PM are processed and dispatched the same day, depending on the order size and the printing time required.
Please note that weekends and holidays are not included in processing times.
Orders received after 1 PM will be processed on the next business day.
We fulfil and dispatch orders Monday to Friday, 9 AM–5 PM.
Domestic and International Shipping Options
We offer shipping within the United Kingdom via Royal Mail and DPD Courier Services, and our own Local Delivery van service within 50 miles of our Gillingham workshop.
We also ship internationally to France and Germany via Royal Mail International Tracked. Apart from France, Germany, the Channel Islands, the Isle of Man and Gibraltar, we do not currently ship outside the UK. If you are based elsewhere, please contact us at sales@dtfnow.co.uk before ordering.
Royal Mail Services
Royal Mail 24-Hour Tracked
Aims to deliver within 24 hours, but not guaranteed.
Approximately 90% of items arrive the next day, though delays may happen.
Royal Mail Special Delivery – Guaranteed by 1 PM
A premium guaranteed service.
Delivery by 1 PM the next working day.
Handled as priority mail to ensure high reliability.
DPD Courier Services
We provide fast and reliable next-day courier options through DPD, including timed delivery services:
DPD Next Day – Standard
Delivery by the end of the next working day, but is not guaranteed service.
Fully tracked with a 1-hour delivery window sent via SMS/email.
DPD Pre-12 (Next Day Delivery Before 12 PM)
Guaranteed delivery before 12 PM (midday) on the next working day.
Ideal for time-sensitive shipments requiring a morning arrival.
DPD Pre-10:30 (Next Day Delivery Before 10:30 AM)
Guaranteed delivery before 10:30 AM the next working day.
The fastest DPD morning service, designed for urgent deliveries.
Local Delivery (Our Own Van)
We deliver orders ourselves to addresses within 50 miles of our workshop at Unit C, Chalmers Way, Gillingham ME8 6PF.
Local delivery is charged at £3 + VAT (£3.60 inc. VAT) per mile. At checkout this is applied in 5-mile distance bands, measured from our workshop to your delivery address. The bands include an allowance for road distance, which is normally longer than the straight-line distance:
| Distance from our workshop | Delivery charge (inc. VAT) |
|---|---|
| Up to 5 miles | £22.50 |
| 5–10 miles | £45.00 |
| 10–15 miles | £67.50 |
| 15–20 miles | £90.00 |
| 20–25 miles | £112.50 |
| 25–30 miles | £135.00 |
| 30–35 miles | £157.50 |
| 35–40 miles | £180.00 |
| 40–45 miles | £202.50 |
| 45–50 miles | £225.00 |
Local delivery is only shown at checkout when your delivery address is within range. Deliveries are made Monday to Friday, 9 AM–5 PM, and we will contact you to arrange delivery once your order is ready.
Someone must be available to receive the order at the agreed time. If we cannot complete the delivery because nobody is available or we cannot access the address, a further delivery charge will apply to redeliver, or you can collect the order from our workshop free of charge.
International Shipping – France and Germany
Royal Mail International Tracked
All orders to France and Germany are sent by Royal Mail International Tracked, with full tracking and online confirmation of delivery.
Estimated delivery time is 3–5 working days after dispatch. This is an estimate, not a guarantee, and delivery may take longer if the parcel is held by customs.
Shipping is charged by the total weight of your order:
| Order weight | Shipping charge |
|---|---|
| Up to 500g | £12.95 |
| 501g – 1kg | £13.95 |
| 1.001kg – 2kg | £14.95 |
| 2.001kg – 5kg | £17.95 |
The maximum order weight for international delivery is 5kg. For larger orders, please contact us at sales@dtfnow.co.uk for a quote.
Customs, Import VAT and Duties
Orders sent to France and Germany leave the UK and must clear customs on arrival. We complete the customs declaration for every international parcel.
Our prices and shipping charges do not include import VAT, customs duties or the customs clearance or handling fees charged by the destination country's postal service or customs authority. These charges are the responsibility of the recipient and are normally collected by the carrier before or on delivery. We have no control over these charges and cannot tell you in advance exactly how much they will be.
If a parcel is refused, or is not collected because import charges have not been paid, it may be returned to us or destroyed by the carrier. In that case, original shipping costs and any return charges will not be refunded.
Please make sure your delivery address, including postcode and a contact phone number, is complete and correct. We cannot be held responsible for parcels delayed or lost because of an incorrect or incomplete address.
Delivery Restrictions
Certain UK areas may have longer delivery times or limited service availability. These include:
BA7-10, BA20-22, BB18, BB94, BT34 (1,2), BT42-43, BT49, BT52, BT57. BT60-61, BT68, BT74, BT82, CM3 (5), DD1-6, DD8 (0-9), DD9-11, DG8, DN31-37, EH4-6, EH9-10, EH15-17, EH31-35, EH39-46, EH51, EX23, EX34, EX39, FK1-2, FK4-16, FK21, HG1-2, HS2, IP7, IP15-26, IP27 (0,1,9), IP28 (1,3,6-9), IP28 (6), IP29-33, IV1, KA5-9, KA18, KA20-23, KW17, KY1-3, KY4-9, KY10-16, KY99, LA8-9, LA12-17, LA19, LL46-53, LN1-2, LN9, LN12-13, ML2, ML8, ML11-12, NP7-8, NP16, PA1-3, PA5-6, PA9-10, PE23, PE37, PH5-12, PH13, PL30-35, PH41-44, PH49, PL10-11, PL13, PL15-16, PL22-28, SA35-37, SA41-43, SA61-65, SP1-2, SP4 (4-6), SP5, SP10-11, SP4 (7,8,9), SP7-9, SY6, SY8, SY20, SY23-24, TA24, TD3-15, TR7-11, TR14-16, TR27, TR93, YO7, YO21-22, YO30-32, YO91.
Collection
Collection at store is available from same-day or next day 9AM to 5PM after a "Ready To Collect" email has been received by the customer.
Shipping Costs
Shipping costs are calculated based on the order’s weight, shipping method, and destination.
Customers can view the shipping cost during checkout before finalising their purchase. All shipping and delivery charges are shown in GBP (£).
Lost/Damaged Shipments
In the rare event that a shipment is lost or arrives damaged, please contact our customer support team immediately.
We will work with you to resolve the issue promptly.
Delayed Deliveries
While we work closely with our delivery partners to ensure orders arrive on time, delays can sometimes occur due to circumstances outside of our control. These delays may be caused by courier backlogs, adverse weather conditions, technical issues, customs checks on international parcels, or any operational challenges experienced by third-party carriers such as Royal Mail, DPD or overseas postal services.
We do not take responsibility for late deliveries caused by third-party courier delays. As we have no control over their internal processes, routing, staffing, or logistical issues, we cannot be held liable for any inconvenience, missed deadlines, or business losses that may result from such delays.
Once an order has been dispatched and handed over to the courier, the delivery timeline is dependent on the courier’s performance and service conditions. We will, however, assist you in tracking your parcel and supporting any claims or investigations where applicable.
Return and Exchange Information
For details on returns, exchanges, and our refund policy, please refer to our separate Returns & Refunds Policy.
Updates to Our Shipping Policy
We may update our shipping policy periodically to reflect changes in our operations, carriers, or other relevant factors.
Any updates will be communicated on our website.
By placing an order, the customer acknowledges and accepts that delivery timeframes are estimates and not guaranteed.